CMS is the 5’th largest ATM Cash Management company Globally. They enable commerce – connecting business, and banks and people with money, they automate ATM and currency management in India, their networks and support services ensures money is readily available across all states. They provide Cashiering services for top retail chains to picking up cash from more than 40000 merchants and banking it, they provide range of services across each stage of cash cycle in India from currency chests to ATMs to vaults to stores to wallets, to installing and managing Intelligent ATMs, Cash Deposit Machines and Recyclers; they are pioneer in helping change banking in India.
Each day CMS receives thousands of queries from MSPs and Banks, client has employed 100+ personnel to manage below tedious and manual process of complaints resolutions:
This results into below problems
As a Digital Technology Transformation Partner, Oneture designed, developed and launched a real-time automation platform to handle ~100000 ATM cash withdrawal/deposit related customers complains per month.
Built an Automatic ATM complaints resolution system for one of the largest CRA to cut down average handling time to near zero and relieving staff of menial data processing for millions of complaints . The solution is broadly divided into four parts:
The architecture was designed in such a way that each module could be used independently, this modular structure helped to scale, accommodate new features, and meet growing business needs
Solution is extremely modular, flexible and scalable
Tech Stack Automation:
Python 3.6, MySQL, Flask, REST APIs, Angular 4.0, MSSQL, Web API
Dispute Creation and EJ Parsing
Universal EJ parser supporting majority of OEMs & MVSs like : Hitachi, Hyosung, Lipi, NCR, Perto, Wincore, Diebold, Parser supports End-of-Day (EOD) Counters Reading, Transaction Counters Reading, EOD to EOD EJ Successful Transaction Listing, EOD to EOD EJ Errors Listing (with missing transactions)
Business Logic Implementation (Rule Based System)
The important and fundamental use of system-wide logging helped in early detection of defects, enhance support activities and reduces considerable time in debugging.
From 11 Feb 2020 to 26 July 2020
Start at the top – With solid leadership and visibility in place, you can have more confidence that your automation projects are tied to your organization’s strategic direction. You may be better positioned to secure appropriate funding while setting defined targets for value capture and ROI. And you can gain the support of your peers and reports, knowing its importance to the top brass and to business performance.
Automation is not about technology – It’s about business—and business processes that are enabled by technology. Advance automation initiatives under an umbrella of well-developed strategy along with a solid governance structure in place, one can attain exponential ROI.
Without buy-in across the board – it is a waste – Identify and Engage all stakeholders, users that may be impacted by the automation initiative upfront. Managing project interdependencies to minimise last minute surprise is very important
Don’t run the risk of building the same bot elements in two places – run centralised governance. Automation that is developed and implemented without proper controls and monitoring could result in poor data that impact strategic decisions. And that can have disastrous consequences for the business. A centralized governance model maintains oversight, agility, and consistency across the enterprise, helping save time and effort—resulting in new ways of doing business.