Our client, a subsidiary of one of India's premier private sector banks, stands as one of the top 10 broking firms, offering an array of financial services. With a focus on retail and institutional broking, they provide diverse financial products, including equities, derivatives, commodities, mutual funds, IPOs, and bonds.
In the ever-changing landscape of stock broking, our client faced challenges in delivering a satisfactory customer experience and optimizing operational processes.
Key problem areas:
To address these challenges, there was a critical need to enhance the digital customer experience, streamline processes, and contribute to organizational digital transformation.
Our solution involved developing a comprehensive, user-friendly digital platform. Key components of our technical strategy include:
We opted for Go lang and AWS, harnessing their scalable infrastructure and security features. Our approach began with a reference solution, focusing on core architecture and seamless communication between microfrontends and middleware layers. The project will scale with the development of over 20 microfrontends, incrementally integrated into the existing platform. For customer support, a separate frontend will be developed.
Anticipated benefits include improved customer satisfaction, enhanced operational efficiency, strengthened security, and increased business competitiveness. This transformative project is poised to position the client as a technological and customercentric leader, fostering loyalty and ensuring long-term viability in the financial services sector.
